Privacy Policy

The Benoit Champagne Osteopathy Clinic takes your privacy seriously and complies with the Act to modernize legislative provisions relating to the protection of personal information (Act 25).

The Benoit Champagne Osteopathy Clinic has established a confidentiality policy as well as a clear and specific protocol ensuring that all persons working there comply with it.

As such, Clinique d'Ostéopathie Benoit Champagne is responsible for protecting the personal information that it holds or that it entrusts, where applicable, to a third party.

1. What is personal information?

Personal information is information about an individual that directly or indirectly allows that person to be identified. The type of support and internal or external links are also affected by this policy.

1.1 Description of personal information collected, used and/or disclosed by Clinique d'Ostéopathie Benoit Champagne

1.1.1.General information: We collect all information that allows us to identify, locate and contact you, such as: address, telephone number, e-mail address, marital status, gender, date of birth, occupation, exact name appearing on your driver's license.

1.1.2.Clinical information: We collect data provided, exchanged and perceived during services (osteopathic clinical notes, your health conditions, medical tests transmitted, for example). We keep a history of appointments (attended, unattended or cancelled), receipts sent, payments made and method of payment.

1.1.3. Payment information: Although the Clinique d'Ostéopathie Benoit Champagne does not retain data on payments made by debit or credit card, you consent to your data being used, communicated and held by a third party (e.g. spareup.com). A payment history is kept. Cheques are kept under lock and key for a minimum period of 10 days following collection. They are then destroyed.

1.1.4. Computer network information: Several types of data are collected by our web partners, such as IP address, location, web traffic tracking to optimize searches and the experience on our site, and operating system. Data enabling us to obtain statistics and experiential data.

1.1.5. Sending and communication information: exchanges and their preferences (telephone, e-mail or other) can be kept and noted on file. For inter-professional communication, consent must first be obtained from the person concerned by the file, except where required by law or where the communication falls within one of the exemptions provided by law.

1.1.6. Websites may collect data to ensure the effectiveness of the experience. See below for websites.

1.2. Means by which personal data is collected

We collect your information following a request from you and your wishes.

Direct communication: by speaking or leaving a voice message with a member of the Clinique d'Ostéopathie Benoit Champagne staff; by text message, e-mail or through a third-party application. When you fill out a form or answer a question on a form. When you enter a contest or promotion, respond to a survey or marketing communication.

Indirect communication: When you browse our website, information is collected. Cookies are used. You can manage these cookies when you access the cliniquebenoitchampagne.com website. Hyperlinks, references or articles named on the cliniquebenoitchampagne.com website are not subject to the Clinique d'Ostéopathie Benoit Champagne privacy policy and have their own policy; when you enter a contest or promotion, respond to a survey or marketing communication, browse the site or use certain other site features and hyperlinks.

Inter-application communication: Apps such as Facebook, Instagram and others may send us information about you using their own algorithms. In addition, if you rate or comment on a Clinique d'Ostéopathie Benoit Champagne service on Google or another platform, the data collected is subject to these third-party platforms or apps.

1.3. Purposes for which personal information is collected

To provide the services for which you are registered in accordance with Osteopathie Québec's high and rigorous professional standards.

To communicate with you about news, changes, events and newsletters from the Clinique d'Ostéopathie Benoit Champagne

To personalize your online experience and enable us to deliver the type of content and product offerings that interest you most

To provide you with better customer service

To administer a contest, promotion, site feature or respond to a survey

To inform you of course offerings

To communicate fairly, where appropriate and with your consent (unless required by law), with another professional

To analyze web statistics and better target needs related to our services

To inform you in the event of a breach of confidentiality at the Clinique d'Ostéopathie Benoit Champagne creating a risk of serious harm, and if this communication does not hinder any investigation.

To inform you in the event of a breach of confidentiality or a privacy-related incident at one of our partners for which we have been directly informed of a risk of serious harm to you.

4. Measures taken to protect personal information

Three levels of access have been set up:

a. The green level is attributable to the healthcare professional directly involved with the client.

b. Yellow is for reception-secretarial staff.

c. Red is for all other staff (e.g. housekeeping, maintenance).

Physical files are kept under lock and key. Electronic files are kept via the platform (datedechoix). Only green and yellow clinic staff have access. Only green level staff have access to the clinical information contained in the file. The yellow level has access to numerical information (surname, first name, gender, reference, address, e-mail and telephone) for opening or modifying this data, as well as to the schedule and administrative data of the sites. The red level has no access to customer data.

Website

Our website is hosted on the Wix.com platform. Our website uses the HTTPS security protocol (SSL security certificate). Your data may be stored via data warehousing, databases and general applications of wix.com and its partner. Wix.com stores your data on secure servers behind a firewall.

Electronic data

Clinique d'Ostéopathie Benoit Champagne uses business partners who use your data. The platform used to book appointments and take clinical notes is datedechoix and we refer you to their privacy policy for more details. Here is some information provided by their administrator on the servers where Datedechoix data is hosted:

their servers are in Canada and will remain there.
Very limited access is granted to the servers, and this access is always recorded.
Backups are made every night
They now have a security layer in front of the servers that prevents users from knowing the address of the servers and checks every access for attempts to bypass security.
All servers use a secure and limited operating system to limit vulnerabilities.
Server accesses are logged by IP address and by request.

Banking data

No banking information is stored in the files of the Clinique d'Ostéopathie Benoit Champagne.

Payments made by card are subject to the policy of the platform used (square.ca or clover.com).

5. Your consent

5.1. Disclosure of personal information

Consent must be given in a clear, free and informed manner whenever sensitive personal information is involved. For minors under the age of 14, consent to the use or disclosure of personal information must be given by the parent or legal guardian. If the minor is 14 or over, consent may be given by the minor him/herself or by the parent or legal guardian.

Use of information and communications

We use and disclose personal information with your consent, or as permitted by law in appropriate situations.

Life cycle of personal information

The cycle begins with the collection of information with consent, and ends with its use and disclosure. Your personal information is retained for at least the period prescribed by law. Then, to complete the cycle, the data is destroyed or anonymized (no longer allowing, in an irreversible manner, direct or indirect identification of the person concerned).

Your rights regarding our privacy policy

Right of withdrawal

You may withdraw your consent at any time by written request. However, such withdrawal will not affect the consent previously given.

A person requesting a withdrawal of consent may restrict the Clinique d'ostéopathie Benoit Champagne from providing certain services for reasons of clinical security.

Clinical and general information

You can ask to see your numerical information to request that it be corrected if necessary (address, e-mail, telephone, etc.);

You have access to your personal information when consulted on site, unless prohibited by law. In addition, the osteopath, in accordance with the code of ethics, may refuse access to the file if he or she deems that serious harm may be caused. A person under the age of 14 cannot demand to be informed of the existence of medical or social information contained in his or her file. Nor can they demand to receive any communication on this subject. In legal proceedings, only the minor's attorney may request access to his or her file.

You may request a summary of your file prepared by your professional in accordance with the clinic's rules, deadlines and professional fees.

You may request and consent to the drafting of an interprofessional letter on a specific issue, in accordance with the clinic's rules, deadlines, fees and professional advice.

Changes to privacy policy

Any changes to the privacy policy will be posted on this page. We therefore recommend that you consult it regularly.

Complaints and comments on the privacy policy

You can offer us your comments and suggestions on our privacy policy.

You may also make a complaint in writing with proof of identity to the Privacy Officer named below. Your complaint will be treated seriously and rigorously within 30 business days of receipt.

Consent

By using our site or services, you consent to our privacy policy.

Title and contact details of the person responsible for the protection of personal information, in accordance with article 3.1 of the law on the private sector:

Benoit Champagne, osteopathic owner, general manager: 450-477-8776

info@cliniquebenoitchampagne.com (only Benoit Champagne has access to this e-mail address).

This privacy policy was last updated on September 22, 2024.